Key Information
Location
Nottingham (Office-based)
Job Type
Full-time, Permanent | 37.5 hours per week
Pay
£26,000 per year
Start Date
As soon as possible
About the role
Join our Admin Hub as a Business Administrator, supporting childminders, parents, learners and employers from their first enquiry through to joining and using our services. You’ll report to our Admin Hub Leads and work as part of a friendly, supportive team. If you enjoy keeping things organised, take pride in getting the details right and like helping people, this could be a great fit.
About us
We’re @Home Childcare. We support childminders to set up and run their childcare businesses, and families in need of support in finding childcare. Our sister company, Orange Moon Training, delivers training and qualifications in early years, education and residential care. Together, we train, support and champion the professionals who give children the best start in life.
Your day-to-day responsibilities
- Answer telephone and email enquiries, providing helpful information and following up queries
- Support enrolment and onboarding, checking documents and chasing outstanding tasks
- Keep our CRM and other online systems accurate and up to date
- Prepare customer quotations and complete administrative funding eligibility checks
- Liaise with customers, employers and local authorities to gather information and resolve queries
- Manage bookings for webinars, workshops and events
- Make welcome calls to parents whose children attend our registered childminders
- Support general office administration, including travel arrangements and ordering supplies
You’ll also help us spot where processes could work better and put agreed improvements into practice.
What we're looking for
What matters most is your attitude, communication skills and ability to get things done. You’ll need:
- Previous administration experience
- Strong IT skills and confidence using databases, online systems and everyday office software
- Clear, friendly communication skills, both on the phone and in writing
- Good attention to detail when checking documents and entering information
- The ability to organise your workload, meet deadlines and follow tasks through
- Confidence to use your initiative and ask questions when something needs clarifying
- A helpful, adaptable approach and a willingness to learn about both businesses
You’ll understand the importance of handling personal information carefully and supporting our commitment to safeguarding, equality and diversity.
Salary and benefits
- £26,000 per year
- 26 days holiday including bank holidays and your birthday day off, with the option to buy up to 5 days*
- 3 days company sick pay and 5 days emergency leave*
- Free eye test
- Extensive CPD and qualification opportunities
- Access to our employee referral scheme
- A structured, full-time office role with clear responsibilities, training and guidance to help you develop your skills, and a varied role where you’ll speak to lots of different people
*After successfully passing a probation period
How to apply
Click the button below to express your interest and upload your CV. If you want to tell us why this role speaks to you, even better. Further details including an application form and phone discussion will follow.
This role involves working with personal data and supporting safeguarding standards. Vetting checks will apply.
