@Home Childcare Privacy Policy
Privacy Policy
Effective Date: 18/07/24
Introduction
Welcome to Orange Moon Childcare Community Interest Company t/a @Home Childcare Childminder Agency (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.athomechildcare.co.uk , use our services, or engage with us in any other way.
Data Controller
@Home Childcare Childminder Agency
6 Sherwood Rise, Nottingham NG7 6JF
email: childminding@homechildcare.co.uk
Telephone: 0115 978 3399
Information We Collect
We collect or use the following information to comply with legal requirements:
- Name
- Personal Identification Information: Name, address, email address, phone number, etc.
- Education history
- Identification documents
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Health and safety information
- Health information
- National insurance number
- Right to work information
- Local authorities children’s social care suitability checks Known to Ofsted suitability checks References from employers & character references
- Financial Information: Payment details, transaction history, etc.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
We also collect or use the following information for recruitment purposes:
- Racial or ethnic origin
How We Collect Your Information
We collect information from you in the following ways:
Direct Interactions: When you fill out forms and send us information, subscribe to our services or communicate with us directly.
Automated Technologies: As you interact with our website, we may collect technical data using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as:
- People directly
- Health care providers
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
- Previous employers
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To improve, personalise, and expand our services
- To understand and analyse how you use our services
- To develop new products, services, features, and functionality
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes
- To process your transactions and manage your orders
- To find and prevent fraud
- To comply with legal obligations
How Long We Keep Your Information
Our retention schedule outlines how long we keep your information for.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
- Contract: Where the processing is necessary for the performance of a contract with you or to take steps to enter into a contract.
- Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where the processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights do not override those interests.
Data Sharing and Disclosure
We share information with our data processors who process personal information needed to legally register childminders
We do not share your personal data with third parties except in the following circumstances:
- Organisations we need to share information with for safeguarding reasons
- Regulatory and law enforcement agencies if we believe disclosure is necessary to comply with the law
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- With service providers who perform services on our behalf
- With business partners to offer you certain products, services, or promotions
- With affiliates within our corporate group
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
International Data Transfers
Your information, including personal data, may be transferred to and maintained on servers located outside of your country where the data protection laws may differ. We ensure that your data is treated securely and in accordance with this Privacy Policy.
Data Security
We have implemented appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: @Home Childcare, 6 Sherwood Rise, Nottingham NG7 6JF.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last Updated
18 July 2024
